Service Engineer

4 weeks ago


Derby, Derby, United Kingdom Getinge Ltd. Full time

About the Role

We are seeking a highly skilled Service Engineer to join our Life Sciences service team. As a Service Engineer, you will be responsible for the routine servicing, testing, and repairing of our medical devices and equipment in hospitals and facilities throughout the UK and Ireland.

Key Responsibilities

  • Dealing with customers, demonstrating first-class interpersonal skills in a courteous and professional manner at all times
  • Carrying out routine testing of Getinge equipment to the relevant standards and undertaking mechanical servicing of equipment
  • Problem-solving, combining initiative with a practical and logical approach to all aspects of the job
  • Electrical / mechanical fault finding of equipment
  • Calibration of equipment, where necessary, reporting all faulty equipment or equipment out of calibration to the Line Manager
  • Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner
  • Producing quality service documentation for submission to the customer
  • Maintaining regular communication with the internal Service Department, Technical Department, and Service Managers
  • Following the correct returns and non-conformance report procedures at all times
  • Organising and prioritising a continuously changing workload, ensuring that all customers' calls and enquiries are responded to quickly and effectively
  • Out of hours stand-by cover, on a rota basis, in order to accommodate the needs of our customers
  • Producing accurate and timely written/electronic reports, as and when required/requested
  • Providing Validation reports in specified time frames
  • Assisting team members as and when required/requested
  • Providing sales leads to relevant Service/Sales Managers
  • Observing and complying with Quality System duties and responsibilities at all times
  • Observing and complying with company and on-site Health & Safety requirements at all times

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