Chief Decision Science Officer

2 days ago


London, Greater London, United Kingdom Domestic & General Service GmbH Full time
Overview:
At Domestic & General Service GmbH, we are expanding our horizons and entering new markets and territories internationally. We need your expertise to help us on this journey as a seasoned professional in decision science and AI.

Salary: The estimated annual salary for this role is £100,000 - £120,000, depending on experience.

About the Job:
We have an exciting opportunity for a Head of Decision Science & AI to join our Data Science team. Reporting into our Director of Global Decision Science, you will be responsible for leading the decision science & AI initiatives with a key focus on delivery. This includes implementing and steering our strategy around Generative AI for areas such as repairs, sales, and complaints as well as internal use cases. You will also leverage data and machine learning to solve complex business problems and deliver profitable growth.

Key Responsibilities:
  • Lead the decision science team to hit key business OKRs across campaigning, service, sales, churn, and risk.
  • Be a key contributor to our decision science strategy and effectively communicate this with stakeholders to ensure data-driven decisions.
  • Drive D&G's GenAI strategy working across functional areas to find and deliver use cases to improve business and customer outcomes.
  • Effectively prioritise and manage the decision science workload, targeting the highest value projects.
  • Ensure AI initiatives & ML models are effectively and clearly contributing to the business OKRs, taking data-driven decisions to increase growth & profitability.
  • Influence the evolution and continuous improvement of the company's predictive modelling and machine learning techniques to deliver high-impact solutions.
  • Ensure customer fairness across the decision science work.


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