Receptionist-Phlebotomy Specialist

4 weeks ago

Watford, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time
Job Overview

We are seeking a skilled and compassionate Receptionist-Phlebotomy to join our team at East and North Hertfordshire NHS Trust. As a key member of our department, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.

As a Receptionist-Phlebotomy, you will be the first point of contact for patients arriving for blood tests. You will be responsible for checking all requirements have been followed, using the Zesty booking system and the ICE Pathology IT system to print off blood forms, and providing excellent customer care skills to our patients.

You will also be responsible for booking patients in for their blood tests, taking telephone calls to the department, and liaising with the supervisor on any issues and the flow of patients entering the department.

Main Duties of the Job
  • Receiving patients arriving for blood tests and checking all requirements have been followed.
  • Using the Zesty booking system and the ICE Pathology IT system to print off blood forms.
  • First point of contact for patient's questions and queries.
  • Taking telephone calls to the department.
  • Liaising with supervisor on any issues and the flow of patients entering the department.
Working for Our Organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed Job Description and Main Responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Person SpecificationPrevious ExperienceEssential Criteria
  • Previous relevant experience working in a customer-facing role.
SkillsEssential Criteria
  • Level of accuracy and attention to detail.
  • Good communication skills.
  • Excellent customer care skills.
  • Demonstrable interpersonal skills showing empathy and professionalism.
  • Ability to concentrate for prolonged periods of time.
  • Manual dexterity appropriate to activities associated with the post.
  • Written communication skills.
KnowledgeDesirable Criteria
  • Understanding of role and activities associated with the post.
  • Knowledge of Pathology IT systems.
QualificationsEssential Criteria
  • GCSE in Maths, English, Science or equivalent.

We value diversity and inclusion in our workplace and are committed to creating a safe and respectful environment for all employees and patients.

We are proud to be a Disability Confident employer and have achieved our status in 2019. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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