Agile Operations Specialist

3 weeks ago

Manchester, United Kingdom Smart DCC Full time
Job Title: Agile Operations Analyst

Join Smart DCC as an Agile Operations Analyst and contribute to the success of our Migration Control Centre. As a key member of our team, you will play a vital role in supporting our customers and end-consumers through a period of growth and change.

About the Role

The Migration Control Centre exists to support DCC customers and end-consumers through this extended period of growth and change. As an Agile Operations Analyst, you will be responsible for:

  • Providing operational support to MCC projects using ITIL and project management techniques.
  • Overseeing the management of complex projects to agreed performance targets and timescales.
  • Generating datasets for analysis and extrapolation of demand.
  • Carrying out assurance activities of all inputs used for project delivery.
  • Defining and developing high-level solution requirements for future changes and improvements to service design.
  • Providing subject matter expertise in MCC projects from design through to project delivery.
  • Conducting data-driven investigations to identify data errors and collaborating with key stakeholders to rectify industry data.
  • Reviewing and approving all changes affecting MCC projects.
  • Developing and maintaining mitigation plans for issues and defects affecting MCC projects.
  • Creating and implementing plans and changes to enhance project performance and ensure compliance with industry regulations.
  • Taking ownership of identifying operational risks and ensuring comprehensive mitigation measures are in place.
  • Working alongside Problem Management to oversee the resolution of problems.
  • Involvement in and delivery of continuous improvement projects.
  • Conflict resolution and balancing conflicting stakeholder needs to achieve the best outcome for the business.

We are looking for a skilled and experienced Agile Operations Analyst to join our team. If you have a strong background in ITIL and project management, excellent analytical and problem-solving skills, and the ability to work effectively in a fast-paced environment, we encourage you to apply.

What We Offer

As an Agile Operations Analyst at Smart DCC, you will have the opportunity to work on a wide range of projects and contribute to the success of our Migration Control Centre. You will also have access to a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this exciting opportunity, please submit your application, including your CV and a cover letter, to [insert contact information].

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