Office Manager Dorset Heart Clinic

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Regent's Park Healthcare Full time

Job Summary

Regent's Park Healthcare is seeking an experienced Office Manager to lead the administrative team at the Dorset Heart Clinic. As the central hub for the clinic, this role will provide direction and leadership to the administration team, ensuring the delivery of a patient-focused service to NHS and private patients.

Main Responsibilities

Act as the focal point for all operational matters relating to the delivery of the clinical service.

Lead, guide, and motivate a team of administrators working directly with private patients.

Provide operational information and support to the Registered Manager.

Chair meetings with the Medical Advisory Committee, reporting on key performance measures agreed between the Trust and Regent's Park Management.

Ensure the clinic is operating at its full potential and capacity.

About Us

Regent's Park Healthcare was founded in 2002 and remains a family-owned and patient-centric organization. The Dorset Heart Clinic was opened in 2017 and is located within Royal Bournemouth Hospital.

Our vision is to provide patient-focused healthcare with a focus on specialization, clinical safety, and operating discipline leading to an enhanced patient experience.

Key Performance Indicators

Report on the following core processes monthly to the Executive Management Team:

1. Resource Management

Ensure the most effective and efficient utilization and allocation of resources.

2. People Environment

Ensure compliance with all human resource policies and procedures. Promote effective communication processes and provide appropriate solutions to human resource matters.

3. Infrastructure Environment

Ensure the infrastructure environment is regularly audited and kept to a high standard.

4. Procedure & Protocols

Ensure all policies and protocols are up to date and relevant.

5. Meetings

Attend regular programmed meetings with the Trust, Consultant Cardiologists, and other stakeholders. Prepare agendas and distribute meeting minutes and action tables.

6. Nominated Individual

A nominated individual works closely with the Registered Manager as a point of contact for the Care Quality Commission.

Job Responsibilities

Provide direction and leadership for the administration team.

Support operations and administration of the Executive Team.

Support marketing, delivery, and quality of our services.

Manage the Heart Clinic resources within budget guidelines.

Effectively oversee the human resources management of the Heart Clinic.

Assure the Dorset Heart Clinic and its mission, processes, products, and services are consistently presented in a strong, positive image to relevant stakeholders.

Oversee and ensure a safe and hazard-free workplace.

Requirements

3 or more years of experience working in an Office Management role.

Leading and developing a team.

Familiar with Microsoft Office products, including Outlook, Excel, and PowerPoint.

Desirable

Working within Primary care or GP practice.

Familiar with medical terminology.

Used to working with clinical specialists consultants.



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