Technical Administrator

2 days ago

London, Greater London, United Kingdom Freshwave Group Full time
Job Title: Technical Administrator

We are seeking a highly skilled and detail-oriented Technical Administrator to join our team at Freshwave Group. As a key member of our network infrastructure team, you will be responsible for maintaining accurate documentation, updating databases, and managing access within our network infrastructure.

Key Responsibilities:
  • Maintain and structure network documentation to ensure all records are accurate and up-to-date.
  • Update and manage databases related to network faults and site access.
  • Manage access controls and permissions for network systems.
  • Assist in tracking and resolving network faults and issues.
  • Collaborate with IT and support teams to ensure seamless operations.
  • Prepare and distribute regular reports on network status and issues.
  • Provide administrative support to the network support team as needed.
Requirements:
  • Bachelor's Degree in Computer Science or IT-related field (preferred).
  • CCNA Administrator certification (preferred).
  • Previous experience in a similar role or first-line technical support role.
  • Proficiency in using IT systems and software for documentation and database management.
  • Understanding of basic IT network concepts (e.g., ITIL Foundation).
  • Ability to communicate technical information clearly and effectively.
  • Strong problem-solving skills.
  • Strong attention to detail with excellent organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Proven ability to be proactive and manage multiple tasks simultaneously.
Health and Safety Responsibilities:
  • Take reasonable care of the health and safety of yourself and others who may be affected by your work.
  • Properly use and not interfere with anything provided to safeguard your health and safety.
  • Cooperate with supervisors and managers on health and safety matters.
  • Report all health and safety concerns to an appropriate person.
  • Ensure that risk assessments are current and effective.
  • Ensure employees are working in accordance with safe systems of work.
  • Ensure the workplace is kept clean and tidy and free of obstructions.
  • Ensure adequate supplies of personal protective equipment (PPE) are available.
  • Ensure accidents and near misses are reported and properly investigated.
Our Values:

We value an inclusive environment at Freshwave Group and commit to celebrating the enriching contributions and perspectives that people from differing backgrounds and experiences bring. Equal opportunities are not only the key to our recruitment and selection strategy, but also to every other aspect of our employment.

We recognize that applying for a new job can be daunting for some, so let us know if there is anything we can do to enable you to be yourself. We'll look to provide reasonable adjustments during our process to support all applicants.

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