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Production Operations Specialist
2 months ago
Primis is a leading technology provider for the hospitality sector in the UK, offering a range of services designed to help businesses thrive, including mobile ordering apps and web-based platforms for customer engagement through loyalty programs and reservations.
Job SummaryWe are seeking a Production Operations Engineer to join our Prodops team and contribute to the operational excellence and stability of our services. The ideal candidate will have a strong background in application or web services, with experience in support, delivery, or operations roles.
Key Responsibilities- Building and maintaining collaborative relationships with Development, Platform, and Devops teams to ensure a responsive and knowledgeable service that maintains high performance and service levels, identifying and addressing issues and trends early.
- Owning and continuously enhancing incident triage processes, logging, monitoring, and alerting frameworks, dashboards, status pages, and reporting.
- Upholding key Service Level Objectives (SLOs) for availability, performance, and early detection.
- Experience with modern monitoring and logging tools for data gathering, retrieval, and event correlation.
- Proficiency in scripting and data access using PowerShell, T-SQL, and AtlasDB Compass / MQL.
- Comfort with complex provisioning and deployment scenarios.
- Experience with cloud and on-premises data-centric web infrastructure.
- Hands-on experience with Azure, MongoDB / AtlasDB, and SQL Server.
- A minimum of 2+ years of experience in supporting or operating production environments.
