Call Off Operations Manager
2 weeks ago
Job Summary:
The Call Off Specialist at Cazoo plays a pivotal role in driving the flow of the Call Off facility. This involves collaborating with key stakeholders to develop and enhance the call off process, ultimately improving customer satisfaction and achieving business goals.
Key Responsibilities:
- Action the day-to-day loading of the Call Off operation, including Road Test, workshop, and bodyshop.
- Liaise with the Production Team for vehicle repairs.
- Ensure cars are ready for trunking for last mile delivery on time.
- Liaise with the Yard team to arrange the correct flow of cars into the call off process.
- Update the CS team of any issues.
- Update ECD's on cars that are in repair.
- Order and maintain impressed stock.
- Individual parts ordering.
- Monitor and communicate loose item issues.
Requirements:
- Significant experience of leading a large team in a fast-paced, consumer-focused environment.
- Proven leadership ability, able to motivate teams to deliver high-quality output in line with priorities.
- Ability and experience of influencing at all levels across the organisation and beyond.
- Experience of scaling new premises and teams to drive customer and commercial advantage.
- Programme management and process improvement experience with familiarity of appropriate tools and techniques.
Why Cazoo:
- A friendly and fast-paced working environment.
- Opportunities to work on a large range of vehicle manufacturers and models.
- Excellent shift pattern.
- A competitive salary and bonus structure.
- Full training and continued support.
- 23.5 days annual leave, plus an extra day for your Birthday.
- Wellness fund - you are allowed to claim £100 per year for wellbeing.
- Cycle to work scheme.
- Healthcare provision.
- Employee assistance programme.
- Life insurance.
- Pension (5% matched).
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