Customer Service Representative

2 weeks ago


Scarborough, North Yorkshire, United Kingdom Pavers Shoes Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Scarborough. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities

  • Deliver exceptional customer service and provide a positive shopping experience
  • Advise customers on shoe care and accessories to compliment their needs
  • Meet and exceed daily sales targets and KPIs
  • Work collaboratively with the sales team to achieve store goals
  • Support the maintenance of store standards, product placements, and stockroom

What We Offer

  • A competitive hourly rate of £11.70 (21+), £9.60 (18-20), and £7.85 (16-17)
  • Opportunities for career progression and professional development
  • A generous staff discount scheme, including discounts for family and friends
  • Holiday entitlement and company contribution pension
  • Access to the Pavers Foundation and RetailTRUST

Requirements

  • Previous experience in a sales or customer care environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Availability to work a variety of shifts, including weekends and weekdays

Why Join Us?

Pavers Shoes is a growing and profitable business with a strong commitment to customer service and employee development. We offer a friendly and engaging work environment, with opportunities for progression and professional growth.



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