Client Services Director
4 weeks ago
We are seeking an exceptional Client Services Director to join our team at DNA Recruit. As a key member of our organization, you will be responsible for delivering outstanding results for our clients and embodying our values of excellence and professionalism.
Your RoleAs the primary point of contact for our valued clients, you will represent our company and act as a conduit to our expertise and coaching team. Your mission is to guide clients through their process efficiently, ensuring they launch successfully and on schedule.
Key Responsibilities- Oversee daily client interactions and ensure a top-notch experience.
- Lead a Client Team of 5 to 6 members, driving service quality and team efficiency.
- Manage client communications from onboarding to follow-ups.
- Schedule calls and coordinate meetings with coaches.
- Maintain client records and ensure all relevant information is accessible.
- Update the members' area promptly with recordings, dates, and links.
- Record and report client satisfaction and feedback.
- Provide feedback to the Management Team and suggest improvements.
We are looking for a candidate with:
- Proven experience in a client services or client success role, preferably in the education or coaching industry.
- Strong leadership skills with experience managing a team.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficient in using CRM systems and other client management tools.
- Detail-oriented with strong organizational skills.
- Ability to handle high-pressure situations and resolve conflicts.
- A proactive approach to problem-solving and process improvement.
- Experience in scheduling and coordinating meetings and events.
We offer a competitive salary of up to £70k and a dynamic work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we encourage you to apply.
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Client Services Director
1 month ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeJob Title: Client Services DirectorWe are seeking a highly skilled and experienced Client Services Director to join our team at DNA Recruit. As a Client Services Director, you will be responsible for leading our client-facing team and ensuring that our clients receive exceptional service and support.Key Responsibilities:Lead a team of client-facing...
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Client Services Director
3 weeks ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeJob Title: Client Services DirectorWe are seeking a highly skilled and experienced Client Services Director to join our team at DNA Recruit. As a Client Services Director, you will be responsible for leading our client-facing team and ensuring that our clients receive exceptional service and support.Key Responsibilities:Lead a team of client-facing...
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Client Services Director
1 month ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeJob Title: Client Services DirectorWe are seeking a highly skilled and experienced Client Services Director to join our team at DNA Recruit. As a Client Services Director, you will be responsible for leading our client-facing team and ensuring that our clients receive exceptional service and support.Key Responsibilities:Lead a team of client-facing...
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Client Services Director
3 weeks ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeJob Title: Client Services DirectorWe are seeking a highly skilled and experienced Client Services Director to join our team at DNA Recruit. As a Client Services Director, you will be responsible for leading our client-facing team and ensuring that our clients receive exceptional service and support.Key Responsibilities:Lead a team of client-facing...
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Client Services Director
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Canterbury, Kent, United Kingdom DNA Recruit Full timeClient Services DirectorWe are seeking an exceptional Client Services Director to join our team at DNA Recruit. As a key member of our organization, you will be responsible for delivering outstanding results for our clients and embodying our values of excellence and professionalism.Your RoleAs the primary point of contact for our valued clients, you will...
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Canterbury, Kent, United Kingdom DNA Recruit Full timeClient Services DirectorWe are seeking an exceptional Client Services Director to join our team at DNA Recruit. As a key member of our organization, you will be responsible for delivering outstanding results for our clients and embodying our values of excellence and professionalism.Your RoleAs the primary point of contact for our valued clients, you will...
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Client Services Director
4 weeks ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeClient Services DirectorWe are seeking an exceptional Client Services Director to join our team at DNA Recruit. As a key member of our organization, you will be responsible for delivering outstanding results for our clients and embodying our values of excellence and professionalism.Your RoleAs the primary point of contact for our valued clients, you will...
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Client Services Director
4 weeks ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeClient Services DirectorWe are seeking an exceptional Client Services Director to join our team at DNA Recruit. As a key member of our organization, you will be responsible for delivering outstanding results for our clients and embodying our values of excellence and professionalism.Your RoleAs the primary point of contact for our valued clients, you will...
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3 weeks ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeClient Services DirectorWe are seeking an exceptional Client Services Director to join our team at DNA Recruit. As a key member of our organization, you will be responsible for delivering outstanding results for our clients and ensuring their success.Your RoleAs the primary point of contact for our valued clients, you will represent our company and act as a...
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1 month ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeClient Services DirectorWe are seeking an exceptional Client Services Director to join our team at DNA Recruit. As a key member of our organization, you will be responsible for delivering outstanding client experiences and driving business growth.Your RoleAs the primary point of contact for our valued clients, you will represent our company and act as a...
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Client Services Director
4 weeks ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeJob Title: Client Services DirectorWe are seeking an exceptional Client Services Director to join our team at DNA Recruit. As a key member of our organization, you will be responsible for delivering outstanding results for our clients and ensuring their success.Your Role:As the primary point of contact for our valued clients, you will represent our company...
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Client Services Director
1 month ago
Canterbury, Kent, United Kingdom DNA Recruit Full timeClient Services DirectorWe are seeking an exceptional Client Services Director to join our team at DNA Recruit. As a key member of our organization, you will be responsible for delivering outstanding client experiences and driving business growth.Your RoleAs the primary point of contact for our valued clients, you will represent our company and act as a...
