Radiology Team Support Coordinator
1 day ago
At York and Scarborough Teaching Hospitals NHS Foundation Trust, we are committed to providing high-quality patient care in a safe and supportive environment. Our team of dedicated healthcare professionals is passionate about delivering exceptional service to our patients and their families.
Job SummaryWe are seeking an experienced Radiology Services Administrator to join our busy administrative team. This is an exciting opportunity to work as part of a dynamic team that provides administration and clerical support for all patient pathways in the Radiology department.
Key Responsibilities- Maintain patient confidentiality at all times, adhering to Trust guidelines and policies.
- Manage patients through Radiology administrative processes and pathways, ensuring compliance with Standard Operating Procedures.
- Receive and accurately process diary cancellations, guaranteeing patients are supported by the Referral to Treatment Guidelines and adhering to departmental booking rules.
- Collect and record data to support waiting list time's attainment, highlighting breach patients to the Team Leader/Service Manager.
- Ensure appointments are managed effectively, ensuring patients are seen within maximum waiting times and in clinical and chronological order, as outlined in the Referral to Treatment Policy.
- Support patients attending outpatient appointments, utilizing tact and diplomacy to address queries and escalate concerns as necessary.
- Follow up on patients who fail to attend appointments, adhering to the departmental DNA SOP.
- Prioritize day-to-day workflow, acting independently and unsupervised within departmental guidelines.
- Make adjustments to planned lists at short notice, overbooking/rescheduling where necessary.
- Manage diaries to ensure all scheduled sessions are fully utilized.
- GCSE A-C or equivalent qualification in Maths and English.
- Good written and spoken English.
- Previous clerical experience and knowledge equivalent to NVQ Level 3.
- Experience of using patient administration systems.
- Experience of working with Microsoft packages.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced and busy environment.
- NHS Pension Scheme, offering generous benefits upon retirement.
- 27 days holiday rising to 33 days (depending on NHS Trust service).
- A variety of paid and unpaid leave options.
- Confidential advice and support services.
- NHS Car Lease scheme and Cycle to Work scheme.
- An extensive range of learning and development opportunities.
- Discounts on restaurants, getaways, shopping, motoring, cinema, and finance from various providers.
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