Customer Service Team Lead
4 weeks ago
About the Role
OCC Computer Personnel is seeking an experienced Customer Service Team Manager to lead a small and friendly team. The ideal candidate will have a strong customer focus and be able to motivate a team to achieve bold targets.
Key Responsibilities
- Coordinate sales administration to ensure that all orders are fulfilled within agreed timescales.
- Maximise sales to Telesales customers by ensuring customer enquiries are responded to in a timely and effective manner.
- Proactively troubleshoot issues and efficiently resolve any customer complaints.
Requirements
- B2B experience with developed people management skills.
- Ability to lead and motivate a team.
- Demonstrable understanding of the food industry.
- Strong customer focus and Telesales experience.
- Numerate and accurate with an eye for detail.
- Ability to remain calm and logical in a fast-paced organisation.
- Clear verbal and written communication skills, effective listening skills and an inclusive and collaborative approach.
- Highly organised with the ability to manage multiple projects.
- IT literacy, including Outlook, Excel, Word and PowerPoint.
- Growth mindset with a continuous improvement approach.
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