Team Leader

4 weeks ago


Colchester, Essex, United Kingdom University of Essex Full time

We are seeking a highly skilled and experienced supervisor to lead our Student Information Team, providing exceptional customer service and supporting the delivery of flagship services to our students.

Key Responsibilities:

  • Manage a team of advisers, providing guidance and support to ensure excellent service delivery.
  • Develop and implement effective strategies to improve customer satisfaction and experience.
  • Collaborate with the Student Life Directorate to ensure seamless service delivery across the student lifecycle.
  • Provide coaching and mentoring to staff to enhance their skills and performance.
  • Contribute to the development of policies and procedures to ensure compliance with University regulations.

About the University of Essex:

We are a cosmopolitan, internationally oriented university that values diversity and inclusivity. We are committed to providing a welcoming and supportive environment for staff and students from all backgrounds.


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