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Reception Team Member

1 month ago

Stowmarket, Suffolk, United Kingdom Primary Care Careers Full time

Job Summary

We are seeking a highly organized and efficient Reception Team Member to join our team at Primary Care Careers. As a Reception Team Member, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.

Main Responsibilities

  • Offer general assistance to the practice team and project a positive image to patients and visitors.
  • Greet patients at the reception desk and deal with their enquiries in a professional manner.
  • Make, alter and update appointments for patients on the computer systems according to set protocols.
  • Assist with patients enquiries on the telephone in a professional manner.
  • Accurately extract and re-file patient records as and when required.
  • Handle telephone enquiries in a professional manner.
  • Provide holiday and sickness cover for the reception team.
  • Undertake a variety of administrative duties to assist in the smooth running of the practice.

About Us

Primary Care Careers is an innovative partnership of GP Surgeries in Suffolk covering 130,000 patients. We share resources and work together to ensure patients continue to receive high-quality healthcare.

Benefits

  • NHS pension scheme
  • Electric car salary sacrifice scheme
  • Proper pay
  • Eye care vouchers
  • Health service discounts
  • 6 weeks' annual leave (FTE)
  • 1 week's study leave
  • Medical Defence top-up fees paid
  • Regular support and mentoring
  • Strong emphasis on education
  • Enhanced maternity & paternity terms