Outpatient Experience Manager

1 day ago


Swindon, Swindon, United Kingdom Katalysysts Consulting Full time
Role Overview

We are looking for an experienced Outpatient Experience Manager to lead our outpatient administration team at Katalysysts Consulting. This role requires a highly organized individual with excellent communication skills and a passion for delivering exceptional patient experiences.

Key Responsibilities:
  • Manage the day-to-day delivery of outpatient administration services, ensuring compliance with Trust policies and procedures.
  • Work closely with the Outpatient Management team to improve service delivery, developing and implementing effective systems and processes.
  • Responsible for monitoring booking performance against key performance indicators, identifying areas for improvement and implementing corrective actions.
  • Lead by example, demonstrating excellent customer service skills at all points of patient engagement.

The successful candidate will have a strong background in healthcare administration, excellent leadership skills, and the ability to motivate and inspire a team. We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience.

About Us

Katalysysts Consulting is a respected consulting firm dedicated to transforming healthcare services. Our team of experts works closely with healthcare providers to develop and implement innovative solutions that drive excellence in patient care.



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