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Customer Service Specialist

1 month ago

Manchester, United Kingdom Raisin GmbH Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Raisin GmbH. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.

Key Responsibilities
  • Provide top-notch customer service to our clients, responding to their inquiries and resolving issues in a professional and timely manner.
  • Develop and maintain in-depth knowledge of our products and services, enabling you to provide accurate and informed responses to customer queries.
  • Work collaboratively with cross-functional teams to resolve complex customer issues and ensure seamless customer experiences.
  • Stay up-to-date with industry trends and best practices in customer service, continuously improving our processes and procedures to meet the evolving needs of our customers.
  • Participate in ongoing training and development programs to enhance your skills and knowledge, ensuring you remain at the forefront of customer service excellence.
Requirements
  • Proven experience in advanced customer support, with a strong track record of delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • Highly organized and able to prioritize tasks effectively, managing multiple customer inquiries and issues simultaneously.
  • Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.
  • Proficient in MS Office and Google Suite, with experience using CRM systems and other customer service software.
About Us

Raisin GmbH is a leading fintech company, dedicated to revolutionizing the savings and investment space. Our mission is to provide innovative and accessible financial solutions to consumers, and we're committed to delivering exceptional customer experiences every step of the way.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're passionate about customer service and committed to excellence, we'd love to hear from you