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Sales Support Coordinator

1 month ago

Frodsham, United Kingdom McCarthy Recruitment Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Support Coordinator to join our team at McCarthy Recruitment. As a Sales Support Coordinator, you will play a pivotal role in supporting the wider team to achieve and exceed targets and growth plans.

Key Responsibilities
  • Provide exceptional customer support for all telephone enquiries, invoices, and emails, and raise purchase and sales orders while maintaining accurate customer records.
  • Organize loan stock, prepare checklists, and delivery notes using an electronic Inventory Management System.
  • Receive, inspect, and check all goods delivered, and efficiently pick and pack all orders for shipment as per customer specification.
  • Communicate with carriers for orders and track all shipments, and work alongside the Managing Director to help organize conferences and exhibitions.
  • Act as the main contact between the Company and its customer and supplier network, providing a high level of customer service.
  • Develop customer and supplier leads, tracking locations and availability of products, and negotiate/re-negotiate supply rates.
  • Gather market and customer information, and arrange deliveries between customers, suppliers, and manufacturers.
  • Diary management of key account holders and coordinate events with the whole team, and create reports and monitor service delivery.
  • Manage the phone system and computer systems, and negotiate confidently and chase up and record all possible sales opportunities.
  • Prepare and finalize quotations/proposals and close out sales enquiries.
About You
  • You have experience in a similar sales support, sales administration, customer care, or inventory management role.
  • You possess exceptional organizational skills, being able to manage your own workload and work to timescales.
  • You are able to work well under pressure, being adaptable and flexible.
  • You have excellent attention to detail and strong communication skills, with the ability to communicate with internal and external customers with confidence.
  • You have customer-facing experience, either in customer service or sales, and are able to be a brand ambassador from the first point of contact with a confident and professional telephone manner.
  • You are flexible and adaptable, able to work towards the needs of the business, and have excellent cost control and focus.
  • You have knowledge of ERP Software, and are highly organized and structured in your approach to task management.
  • You have a passion to deliver against critical customer deadlines, and have energy, passion, and a keenness to improve systems and efficiencies.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations.