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Receptionist

2 months ago

London, Greater London, United Kingdom Woodlands Medical Practice Full time
Job Summary

We are seeking a highly skilled and organized Receptionist to join our team at Woodlands Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Main Responsibilities
  1. Provide a warm and welcoming experience for patients and visitors, ensuring a smooth flow of patients through the practice.
  2. Manage patient appointments, including scheduling, rescheduling, and cancellations, ensuring accurate and up-to-date records.
  3. Answer incoming calls in a professional and friendly manner, taking accurate messages and ensuring timely follow-up.
  4. Process patient correspondence, including scanning and filing documents, and maintaining accurate records.
  5. Monitor waiting areas to ensure patients are seen in a timely manner, and provide updates on delays or changes.
  6. Process new patient registrations, including GMS1 forms, and ensure accurate data entry.
Requirements
  • Excellent communication and customer service skills.
  • Basic IT skills, including proficiency in EMIS and other practice software.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; experience in a medical office setting preferred.
About Us

Woodlands Medical Practice is a long-established and friendly practice in East Finchley, providing high-quality healthcare services to our patients. We are committed to delivering exceptional patient care and are seeking a dedicated and organized Receptionist to join our team.