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Bureau Accounting Relationship Manager

2 months ago

Ipswich, Suffolk, United Kingdom WTW Full time

A seasoned specialist providing high levels of technical expertise, facilitating complex query resolution, managing key metrics and fostering exceptional relationships with Accounting Teams, Xchanging and Business Units.

The Role:

  • Deliver technical solutions to intricate issues
  • Manage metrics to ensure proactive measures are taken to achieve targets
  • Oversee B&DD positions, providing hands-on support as necessary to reduce bad debt
  • Offer guidance on the recovery of funded positions
  • Maintain ongoing relationships while providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
  • Ensure strong visibility within BUs to facilitate query resolution
  • Handle escalations, prioritizing urgent activity
  • Attend relevant meetings to drive successful outcomes
  • Guide and support Mumbai on escalated issues, ensuring training gaps are referred to the Team Leader for appropriate training
  • Provide mentoring and knowledge sharing to upskill colleagues and ensure understanding of the Bureaux Team's role and operations