Litigation Team Leader

4 weeks ago


Runcorn, Halton, United Kingdom DCB Legal Ltd Full time
Job Title: Litigation Team Leader

We are seeking an experienced Litigation Team Leader to join our team at DCB Legal Ltd, a specialist in Civil and Commercial litigation, debt recovery, property, and High Court Enforcement disputes.

About the Role:

The successful candidate will be responsible for managing a team of Case Managers, ensuring cases are dealt with in line with business SLAs and in compliance with Court deadlines. They will also be responsible for coaching and developing the team to achieve high performance, including developing and implementing training programmes.

Key Responsibilities:

  • Day-to-day operational management of a team of Case Managers
  • Identify recruitment requirements and build the team
  • Develop and manage new starter 12-week journey plan to ensure successful completion of induction
  • Ensure effective management of daily workloads and re-assess and re-allocate tasks as required
  • Use motivational strategies to ensure high performance from the team
  • Conduct regular one-to-ones to a high standard, utilising agreed KPIs identifying areas of high performance and development areas, and taking appropriate action to maintain morale and enhance performance
  • Conduct an annual appraisal for each team member
  • Be a coach/mentor to each member of the team
  • Liaise with other departments to ensure employee management is in line with Group policies and practices
  • Develop, review and take appropriate action, including feeding back to team members of the team's productivity
  • Identify training needs and address as appropriate in a timely manner
  • Manage any calls which are escalated to you via the team
  • Build exceptional rapport with colleagues and management
  • Effectively manage and resolve any Client/team queries, ensuring all work is completed in line with agreed SLAs
  • Manage and resolve any issues raised by the Client/team immediately, highlighting any significant issues to senior management team
  • Develop and manage the team and highlight any areas for Development or automation, to improve processes
  • Manage each Case Manager's worklist and ensure tasks are being completed in line with SLAs and cases are progressed accordingly

Requirements:

  • CMI certificate/diploma (desirable but not essential)
  • Minimum of 2-3 years experience of managing a high-performance team in a supervisory / team-leader role
  • Demonstrable experience in coaching and mentoring teams to achieve high performance, including developing and implementing training programmes
  • Practical experience of motivating teams within a busy-working environment to meet/exceed client expectations
  • Experience of Proclaim (desirable but not essential)
  • Ability to prioritise multiple tasks to meet all deadlines
  • Experience of account or client management (desirable, but not essential)
  • Ability to build, develop and maintain long-lasting relationships
  • Ability to develop and mentor staff
  • Excellent written and verbal communication skills, combined with experience of all Microsoft applications (Teams, Word, Excel, PowerPoint, etc.)
  • Effective team-player
  • Takes ownership of self and team

About Us:

DCB Legal Ltd is a specialist in the provision of legal services relating to Civil and Commercial litigation, debt recovery, property, and High Court Enforcement disputes. We are not a full legal service provider, instead, we focus on providing a contemporary no fuss, bespoke legal service in our specialist field of debt recovery and litigation.

Benefits:

  • Competitive salary of £30,000 per annum with the opportunity to earn a bonus making a total OTE of £33,000
  • Hours of work 09:00 - 17:00
  • Monday to Friday schedule (36.5 hours per week)
  • Early finish Fridays
  • Dress Down Fridays
  • 30 days holiday (including Bank Holidays)
  • Employee Assistance Programme
  • Newly refurbished offices
  • Free Mersey Gateway bridge pass
  • Free parking
  • Free tea and coffee facilities
  • Free monthly lunch
  • Company social events
  • Full training provided
  • Career development and progression opportunities
  • Rapidly expanding multi-functional operation


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