Senior Care Operations Manager

3 days ago


Wokingham, Wokingham, United Kingdom Sonderwell Full time

Sonderwell is seeking a dedicated and experienced Care Coordinator to join our growing team. This role plays a vital part in ensuring that our clients receive the highest quality of care and our support workers are well-supported and motivated.

The successful candidate will act as the primary point of contact for clients and support workers, providing critical operational support and overseeing daily care logistics. Key Responsibilities include:

  • Developing and managing care schedules to meet clients' needs, ensuring coverage for staff absences.
  • Monitoring and addressing cancelled care hours with Team Leaders.
  • Oversseeing high-quality, person-centred care and maintaining strong communication with clients and families.
  • Collaborating with HR and Clinical Leads to address staff issues and ensure ongoing training.

In addition, the coordinator will be responsible for:

  • Coordinating with internal and external stakeholders to ensure seamless care.
  • Supervising care and medication standards and maintaining accurate records.
  • Planning and deploying resources efficiently across care packages.

About You: We are looking for an individual with

Strong customer service skills with experience in domiciliary care or a similar environment.

You should also possess

Outstanding communication and logistical planning skills, as well as mentoring and coaching experience to support the development of other team members.

We offer a competitive salary of up to £27,500 per year, depending on experience, as well as opportunities for growth and development within Sonderwell.



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