Technical Support Specialist

4 weeks ago


Telford, Telford and Wrekin, United Kingdom Enreach Full time

About the Role:

We are seeking a skilled Technical Support Specialist to join our growing team at Enreach. As a leading telecoms provider, we help thousands of businesses communicate effectively, and we need someone to help us deliver exceptional customer service.

Key Responsibilities:

  • Troubleshoot complex technical issues related to software, hardware, and networking systems.
  • Analyse and diagnose technical problems to provide effective solutions.
  • Provide remote training and support to customers.
  • Install cloud telephony systems based on design plans.
  • Offer excellent support for broadband, routers, access points, and CRM integration.
  • Stay up-to-date with technological advancements and industry trends.

What We Offer:

  • 23 days holiday plus an extra day off for your birthday.
  • Hybrid working available after probation.
  • Enhanced maternity and paternity pay.
  • Company Pension and Healthcare scheme.
  • Great working hours, Monday to Friday, no evening or weekend working.
  • Amazing Savings with Perkbox – access to hundreds of discounts.

About Enreach:

We're a provider of cloud phone systems, broadband, mobile, and IT, helping businesses communicate effectively. Our customers are at the heart of everything we do, and we're looking for the right person to join our team.



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