Customer Service Representative

4 weeks ago


Oxford, Oxfordshire, United Kingdom Halfords Full time

Delivering Exceptional Customer Service

We're seeking a skilled Customer Service Advisor to join our team at Halfords. As a key member of our customer-facing team, you'll be responsible for providing top-notch service to our customers, ensuring their needs are met and exceeded.

Your key responsibilities will include:

  • Providing clear and concise information to customers regarding our services and products
  • Scheduling repair work and MOTs, maintaining accurate records, and communicating with customers throughout the process
  • Building lasting relationships with customers by treating them with respect and empathy
  • Contributing to the achievement of daily and weekly sales targets

To succeed in this role, you'll need:

  • Experience of delivering first-class customer service
  • Excellent communication and interpersonal skills
  • A proactive approach to helping customers
  • The ability to problem-solve and find practical solutions for customers
  • IT literacy and experience of working with computer systems

We offer a range of rewards and benefits, including:

  • Store discount, with 25% off most products across Halfords and Tredz
  • Employee discount, with up to 50% off your garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more

At Halfords, we're committed to providing our customers with an exceptional experience. If you're passionate about delivering outstanding customer service and have a proactive approach to helping others, we'd love to hear from you.



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