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Tenancy Sustainment Specialist

1 month ago

Bolton, Bolton, United Kingdom Adullam Homes Full time
About the Role

The Tenancy Sustainment Officer will provide housing management related support to individuals with multiple and complex needs. This includes assessing people for the scheme against criteria, ensuring the standard of their home, and assisting service users to develop the skills needed to manage a home.

The role works on a rota to contribute to the staffing of a 24-hours-a-day service. The successful candidate will be responsible for working within the organisation's charitable aims and objectives, and contributing to the maintenance and development of the Association's values, culture, and ethos.

About You

We are looking for a Tenancy Sustainment Officer with:

  • An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
  • Experience of overcoming barriers to housing faced by those who may be excluded from the housing register.
  • An organised person who can multitask.
  • A tasks completer / finisher with an evidenced ability to follow policy and processes.
  • Practical skills to support service users in activities of daily living required for independence.
  • Skills in recording and reporting tenancy notes via an online Customer Relationship Management system.
  • Skills and experience in managing rent accounts and following arrears processes.
  • Experience of health and safety and a track record of maintaining standards of premises.
  • Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
Our Offer

We are a friendly, people-focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.

This role is salaried at £24,180 dependent on experience and skill set evidenced at interview. In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace.