Transportation Service Coordinator

2 weeks ago


Burghfield Hill, United Kingdom Transcomm Recruitment Full time
Workshop Management Role

We are seeking a skilled and experienced Workshop Controller to lead our busy depot team at Transcomm Recruitment. This exciting opportunity offers the chance to develop and implement strategic plans, drive business growth, and improve customer satisfaction.

Main Objectives:
  • To design and implement effective processes for enhancing customer satisfaction and driving business success.
  • To maximise technician efficiency and hours sold, resulting in improved profit margins.
  • To collaborate with the Depot Manager to introduce new ideas and best practices that benefit the business, staff, and customers.
  • To maintain strong relationships with Warranty/Technical Departments and ensure efficient communication through manufacturer systems and Enhanced Diagnostic process.
  • To ensure accurate and timely completion of all relevant documentation for each repair, adhering to warranty processes and standard repair times.
Key Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, manufacturers, and colleagues.
  • Proven experience in preparing and submitting warranty claims.
  • Strong organisational and time management skills, with the ability to multitask efficiently.
  • A flexible and approachable attitude, with a self-motivated and proactive approach to work.
  • Accountability for own decisions and actions, with a methodical and analytical approach to problem-solving.
  • Able to work on initiatives for continuous improvement, with experience in computer software and various programs.
  • Discretion when handling confidential matters, with a good understanding of Large Goods Vehicle Operators License legislation.
Working Conditions:

The successful candidate will work in a fast-paced environment with varying shift patterns, including days and Saturdays. The estimated salary range is £35,000-£40,000 per annum, inclusive of benefits such as bonus, life assurance, overtime, and pension.



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