Hospitality Manager

2 weeks ago


Stockport, Stockport, United Kingdom Lounges Full time

Unlock Your Potential as an Assistant Manager at Lounges

Lounges are vibrant and dynamic places where brilliant people come together to deliver exceptional customer experiences. As an Assistant Manager, you'll play a key role in supporting the General Manager to maintain the highest standards across the team, ensuring every customer leaves happy. Your responsibilities will include driving sales, team retention, training, customer service, and maintaining high standards. You'll be involved in the day-to-day running of the Lounge, from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you.

What We're Looking For:

  • You're probably an existing Assistant Manager, Deputy Manager, or Supervisor with a background in restaurants, bars, café, or coffee shops.
  • You'll have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • You're a natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
  • You're extremely driven and relentless at overcoming challenges or obstacles.
  • You have good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • You have good communication skills with the ability to build rapport and trust.
  • You're a self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • You have strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

What We Offer:

  • Hourly pay up to £14.00ph + bonus + overtime pay + tips
  • We guarantee you a full 40 or 48 hours every week
  • Additional earnings from our annual bonus scheme of up to £2,500 per annum for Assistant Managers (paid out every 6 months)
  • We work hard to ensure you don't work over your contracted hours, but if at times this does happen you will receive overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast-growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off

About You:

You'll be a people person with a passion for delivering exceptional customer experiences. You'll be a natural leader with a flair for talent spotting and a drive to succeed. You'll be a team player who is always willing to lend a hand and support your colleagues. You'll be a self-motivator who is able to work at pace with limited supervision, whilst adhering to pressure and timescales. You'll be a strong communicator with excellent interpersonal skills and the ability to build rapport and trust with colleagues and customers alike.

How to Apply:

If you're a motivated and ambitious individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please follow us on LinkedIn or @life.at.lounge on TikTok to find out more about us and our opportunities.


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