Reactive and PPM Service Delivery Manager
2 weeks ago
Role Summary:
The Reactive and PPM Service Delivery Manager will be responsible for overseeing the effective day-to-day management of our contracts, ensuring exceptional customer satisfaction and adherence to regulatory standards.
Key Responsibilities:
- To manage the day-to-day activities of the contracts team, guaranteeing seamless service delivery and outstanding customer satisfaction.
- To lead, support, and develop the team to maintain the highest professional standards at all times, fostering a culture of excellence and teamwork.
- To establish and maintain strong collaborative relationships with clients, promoting outstanding customer service and driving business growth.
- To manage all aspects of accurate pricing, from quotations to invoicing, ensuring transparency and reliability.
- To track and meet key performance indicators (KPIs) aligned with client expectations, delivering measurable results and success.
- To take ownership of procurement for contract-related materials, streamlining processes and ensuring cost-effectiveness.
- To stay proactive in maintaining compliance with regulatory requirements, embracing best practices and minimizing risks.
- To mentor and train junior supervisors and engineers, empowering them to grow and excel in their roles.
Your Profile:
- A minimum of three years' experience in contract management is required, preferably within the public sector.
- Strong knowledge of fire safety regulations, FIA, and BAFE qualifications are highly desirable.
- Proficiency in Microsoft Outlook, Excel, and Word is essential.
- You should possess excellent presentation, leadership, and management skills to drive success.
Package Details:
- A competitive salary relative to experience, paid via PAYE (£50,000 - £65,000 per annum).
- A generous holiday package, including 23 days per year, rising to 25 days after two years of employment.
- A buy and sell holiday scheme, allowing you to manage your work-life balance.
- Access to a pension scheme, ensuring your financial security.
- A company vehicle and fuel card for convenient transportation.
- A company phone and tablet device for efficient communication.
- Enhanced pay rates for evening and Saturday working hours, as well as double time for night-time, Sunday, and bank holiday shifts.
- Opportunities for weekend work and flexible scheduling.
- An amazing in-house training program, covering NICEIC, ECA, BAFE, FIA, and more, plus e-learning platforms and development review opportunities.
- An employee wellbeing program, prioritizing your health and happiness.
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