Reactive and PPM Service Delivery Manager

2 weeks ago


Essex, United Kingdom Fortus Recruitment Group Full time

Role Summary:

The Reactive and PPM Service Delivery Manager will be responsible for overseeing the effective day-to-day management of our contracts, ensuring exceptional customer satisfaction and adherence to regulatory standards.

Key Responsibilities:

  1. To manage the day-to-day activities of the contracts team, guaranteeing seamless service delivery and outstanding customer satisfaction.
  2. To lead, support, and develop the team to maintain the highest professional standards at all times, fostering a culture of excellence and teamwork.
  3. To establish and maintain strong collaborative relationships with clients, promoting outstanding customer service and driving business growth.
  4. To manage all aspects of accurate pricing, from quotations to invoicing, ensuring transparency and reliability.
  5. To track and meet key performance indicators (KPIs) aligned with client expectations, delivering measurable results and success.
  6. To take ownership of procurement for contract-related materials, streamlining processes and ensuring cost-effectiveness.
  7. To stay proactive in maintaining compliance with regulatory requirements, embracing best practices and minimizing risks.
  8. To mentor and train junior supervisors and engineers, empowering them to grow and excel in their roles.

Your Profile:

  • A minimum of three years' experience in contract management is required, preferably within the public sector.
  • Strong knowledge of fire safety regulations, FIA, and BAFE qualifications are highly desirable.
  • Proficiency in Microsoft Outlook, Excel, and Word is essential.
  • You should possess excellent presentation, leadership, and management skills to drive success.

Package Details:

  1. A competitive salary relative to experience, paid via PAYE (£50,000 - £65,000 per annum).
  2. A generous holiday package, including 23 days per year, rising to 25 days after two years of employment.
  3. A buy and sell holiday scheme, allowing you to manage your work-life balance.
  4. Access to a pension scheme, ensuring your financial security.
  5. A company vehicle and fuel card for convenient transportation.
  6. A company phone and tablet device for efficient communication.
  7. Enhanced pay rates for evening and Saturday working hours, as well as double time for night-time, Sunday, and bank holiday shifts.
  8. Opportunities for weekend work and flexible scheduling.
  9. An amazing in-house training program, covering NICEIC, ECA, BAFE, FIA, and more, plus e-learning platforms and development review opportunities.
  10. An employee wellbeing program, prioritizing your health and happiness.


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