Head of Central Services and Talent Development

5 days ago


London, Greater London, United Kingdom Love Recruitment Full time
Job Description

We are seeking a highly motivated and experienced Head of Central Services and Talent Development to lead our operations and people strategies. As a key member of our team, you will be responsible for developing and implementing operational strategies, including operating models, processes, and SOPs.

As a seasoned professional in operations and HR/People Management, you will oversee day-to-day operations across all fitness sites, ensuring high standards of service delivery, safety, and compliance. You will also be responsible for leading talent acquisition and onboarding, ensuring the recruitment of qualified fitness professionals and operational staff who fit the company culture.

The ideal candidate will have a proven track record in managing multisite operations with a focus on customer service excellence, leadership experience, and a strong ability to influence and engage at all levels. They will be passionate about health, wellness, and fitness, with a commitment to the company's mission and values.

Responsibilities:

  • Operational Excellence: Ensure high standards of service delivery, safety, and compliance across all fitness sites.
  • Strategic Planning: Develop and implement operational strategies, including operating models, processes, and SOPs.
  • Talent Acquisition: Lead talent acquisition and onboarding, ensuring the recruitment of qualified fitness professionals and operational staff.
  • Leadership: Provide leadership and guidance to the operations and people teams.
  • Communication: Communicate effectively with stakeholders, including employees, suppliers, and clients.

Estimated Salary: Up to £60,000 per annum.



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