Customer Operations Specialist

2 weeks ago


Slough, Slough, United Kingdom Bucks & Berks Recruitment PLC Full time
Customer Operations Executive Opportunity

We are seeking an experienced Customer Operations Executive to join our team in Burnham. As a key member of our Customer Operations Team, you will be responsible for providing exceptional customer service and ensuring seamless order management.

Key Responsibilities:
  • Process and manage customer orders, product inquiries, and other questions in a timely and efficient manner.
  • Work closely with logistics partners to ensure on-time delivery to customers.
  • Track order shipments and resolve any issues that may arise.
  • Provide substitute products or additional products when appropriate.
  • Ensure that all queries are followed up and resolved in an efficient manner.
Requirements:
  • Proven ability to handle different levels of customers via email and phone calls.
  • Excellent time management skills, working within important deadlines.
  • Ability to multi-task and work to very high quality levels.
  • Attention to detail and a bright, enthusiastic approach to problem-solving.
  • Computer literate, with good experience of Microsoft Office (including Excel).

We are an equal opportunity employer and welcome applications from a wide range of backgrounds. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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