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Customer Service Representative

2 months ago

Swindon, Swindon, United Kingdom KBR Full time

About KBR

KBR is a leading provider of comprehensive solutions to government and industry clients. Our expertise spans a wide range of services, from project management to sustainability and maintenance.

The Role

We are seeking a skilled Customer Service Representative to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Act as the initial point of contact for customers, collating and recording relevant details of requests and providing accurate information.
  • Coordinate customer service requests and chase progression of work orders.
  • Resolve queries and complaints by applying a first call resolution plan to each call.
  • Create accurate data records containing all relevant information to enable requests to be resolved.
  • Enhance customer perception of the service by exceeding expectations and delivering solutions in a timely manner.

Requirements

  • GCSE (or equivalent) Maths and English
  • Hold, have held, or be eligible to apply for security clearance

About Working at KBR

At KBR, we value our employees and strive to create a collaborative environment that fosters innovation and creativity. We offer competitive benefits and professional development opportunities to help our employees grow and succeed.

Our Commitment to Inclusion and Diversity

We are committed to creating a workplace that is inclusive and diverse, where all employees feel valued and respected. We believe that our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems.