Support Worker

4 weeks ago

London, Greater London, United Kingdom Look Ahead Full time

Job Title: Enhanced Support Worker

About the Role:

We are seeking a compassionate and resilient Enhanced Support Worker to join our team at Look Ahead. As an Enhanced Support Worker, you will be working with customers who have complex needs, including entrenched rough sleeping and mental health difficulties.

Key Responsibilities:

  • Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager.
  • Ensure that referrals are chased proactively to fill properties for those in need.
  • Undertake initial and continuous assessment of needs and potential risks, and agree levels of support and actions.
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
  • Support customers to undertake all domestic tasks, including practical assistance where they have not yet developed the skills.
  • Develop and maintain links with all key agencies and service providers in the local community.
  • Develop knowledge around the local mental health system to ensure customers receive the best treatment available.
  • Lead on an area of specialism (ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area.
  • Empower customers to ensure they receive the service and benefits they are entitled to.
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.

About You:

We are looking for someone who is fundamentally calm and resilient, with a practical and logical mind and is naturally well organised. You should be flexible, open to feedback and self-development, and thrive on change and enjoys dynamic diverse environments. You should also be confident with high levels of self-esteem, respectful, articulate and sensitive in style of communication, and essentially customer-focused.

What You'll Bring:

We are looking for someone with up to NVQ Level 3 or equivalent or experience in the social care/charity sector. Experience of working with complex needs/street homeless is desirable.

About Us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. We deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities, so there are plenty of opportunities to grow and progress your career with us.

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