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Customer Service Team Supervisor
3 months ago
As a Customer Service Team Supervisor at Sodexo, you will lead a dedicated team of front-of-house personnel. Your responsibilities will encompass overseeing various service areas, ensuring a high standard of customer interaction, and enhancing the experience of all individuals you encounter. Join Sodexo and contribute to a mission that values teamwork and purpose.
Key Responsibilities:
- Ensure all assigned tasks are completed efficiently and inspire your team to meet deadlines with excellence.
- Maintain cleanliness and organization in all service areas, adhering to hygiene standards.
- Facilitate effective communication between the service team and kitchen staff to ensure seamless operations.
- Promote health and safety protocols; report any potential hazards to safeguard your colleagues.
- Conduct regular safety inspections to identify and mitigate risks.
- Hold frequent feedback sessions with team members to foster a supportive and positive work environment.
Qualifications:
- Previous experience in a similar supervisory role within the catering or hospitality sector is preferred.
- Familiarity with hospitality environments such as hotels, bars, or restaurants is advantageous.
- Strong customer service and interpersonal communication skills.
- Proven ability to motivate and lead a team effectively.
- Capacity to work in a fast-paced environment and adapt to changing circumstances.
- Team-oriented mindset with effective communication skills towards management.
Benefits:
Working with Sodexo offers more than just a job; it’s an opportunity to be part of a larger purpose. You will be valued for your contributions and have the chance to make a meaningful impact through your daily activities. Additionally, we provide a variety of resources, rewards, and benefits for our employees and their families:
- Access to a comprehensive online platform for mental health and wellness support.
- Employee Assistance Program for guidance on personal and professional challenges.
- A complimentary health and wellness app that rewards healthy living and includes access to a 24-hour virtual GP.
- The Sodexo Discounts Scheme, offering exclusive deals available to employees and their families.
- Financial insights and benefits through the Salary Finance Platform.
- Opportunities to save for retirement through the Sodexo Retirement Plan.
- Death in Service benefit for employees during their tenure with Sodexo.
- Career development opportunities, including apprenticeships and various training resources.
- Cycle to Work Scheme promoting environmental sustainability and personal fitness.
- Volunteering opportunities to support community initiatives.
- A flexible and dynamic work environment.
- Competitive salary package.
- Comprehensive training and provision of protective uniforms.
Are you ready to make a difference?
