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Solar Energy Support Specialist
2 months ago
We're seeking a highly skilled and customer-focused individual to join our Inbound Solar Support team as an Inbound Solar Support Specialist. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and supporting our customers in their journey to renewable energy.
Key Responsibilities- Provide expert support to customers interested in solar panels, addressing their queries and concerns in a timely and professional manner.
- Manage inbound contact through various channels, responding or redirecting as necessary to ensure seamless customer interactions.
- Collaborate with internal stakeholders to ensure effective communication and resolution of customer issues.
- Develop and maintain a deep understanding of our solar products and services, enabling you to provide accurate and informed advice to customers.
- Identify opportunities to enhance the customer experience, suggesting improvements and implementing changes to drive customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Proven track record of delivering exceptional customer experiences in a fast-paced environment.
- Strong passion for renewable energy and a desire to make a positive impact on the environment.
- Ability to work effectively in a team, with a focus on collaboration and mutual support.
- Excellent problem-solving skills, with the ability to think critically and resolve complex customer issues.
As an Inbound Solar Support Specialist at Octopus Energy, you will have the opportunity to work with a talented team of professionals who are passionate about renewable energy and dedicated to delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We're an equal opportunities employer, committed to creating an inclusive and diverse work environment. If you're passionate about renewable energy and customer service, we encourage you to apply for this exciting opportunity.
