Experienced IT Support Specialist

3 weeks ago


Godalming, Surrey, United Kingdom JOSKOS SOLUTIONS LIMITED Full time

About Us
At Joskos Solutions Limited, we are dedicated to enhancing the educational experience through reliable ICT support and infrastructure services. Our mission is to provide exceptional service to schools and educational organizations, ensuring that technology enhances learning.

Role Overview
We are seeking a skilled and motivated 2nd Line IT Support Engineer to provide expert technical assistance to our clients in the education sector. This role is crucial in maintaining the efficiency and reliability of ICT networks.

Key Responsibilities
- Delivering 2nd Line Technical Support to educational clients.
- Ensuring the continuity and enhancement of ICT networks.
- Managing and maintaining client network environments.
- Building and nurturing relationships with key technical contacts at client sites and third-party vendors.

Essential Skills
- Relevant qualifications such as MCSA are advantageous.
- Strong expertise in Windows operating systems (7, 8, and 10).
- Excellent problem-solving abilities for PC-related issues.
- Proven experience in configuring, troubleshooting, and maintaining various Windows Server operating systems.
- Proficiency in Active Directory, including setup and troubleshooting of its services.
- Understanding of virtualization concepts and related technologies.
- Solid knowledge of networking principles, including TCP/IP and subnetting.
- Familiarity with backup solutions, including VM-level options.
- Experience with deployment solutions like WDS; knowledge of MDT and/or SCCM is a plus.
- Understanding of managed wireless solutions, particularly Ruckus, and security protocols like 802.1X.
- Knowledge of mobile device integration within Windows networks.
- Experience with Office 365 and web filtering products is beneficial.
- Familiarity with managed antivirus systems such as Sophos Enterprise Console.

Personal Attributes
- Professional demeanor with a strong customer service orientation.
- Solutions-focused with excellent problem-solving skills.

Note
All applicants will be required to undergo an enhanced DBS check.



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