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Technical Support Specialist
2 months ago
Techunite Ltd is seeking a dedicated Technical Support Specialist to enhance our growing Managed Service Provider team.
This position primarily involves providing assistance through our helpdesk, with occasional visits to client locations as needed.
Travel expenses will be reimbursed, or a company vehicle may be available for use.
Essential Qualifications:
- Proven experience in an IT support environment, specifically in 1st and 2nd line roles.
- Proficient in Microsoft 365 administration.
- Familiarity with Azure Active Directory and comprehensive security configurations for Microsoft 365 environments.
- Experience in server management, including Active Directory, Exchange/Office 365, and file sharing permissions.
- Strong communication skills to effectively interact with colleagues, clients, and management, fostering innovation and collaboration.
- A systematic and flexible approach to troubleshooting, demonstrating initiative and creativity in resolving unique challenges.
- Knowledge of Apple systems is advantageous.
Key Responsibilities:
- Assist users through various methods, including in-person and telephone support, to establish systems or troubleshoot issues.
- Conduct site visits to client locations.
- Onboard new users across all systems and applications, including but not limited to Google G-suite, Active Directory/Office 365, and Creative Cloud.
- Ensure that computers and servers are maintained to high standards and updated with the latest software.
- Provide support for server setups and migrations.
- Install and configure operating systems and applications for both Microsoft and Mac environments.
- Collaborate with technicians across various locations to ensure consistent specifications are upheld.
- Innovate and develop custom tools and processes to enhance operational efficiency.
- Perform physical inspections of workstations and network connections.
- Carry out routine maintenance during off-peak periods.
Employee Benefits:
- Additional leave options.
- Bereavement support.
- Casual dress code.
- Company-sponsored events.
- Pension plan.
- Complimentary on-site parking.
- Access to a local gym.
- Health care benefits.