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Healthcare Administrative Coordinator

3 months ago

StocktononTees, Stockton-on-Tees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

Position Overview

This role involves providing comprehensive administrative support within a healthcare setting, ensuring the smooth operation of services that contribute to patient care.

Reporting to the Administration Service Manager, you will collaborate with Senior Administrators and fellow Administrative Coordinators.

It is essential to be well-versed in and comply with all relevant policies, procedures, and guidelines, ensuring that all tasks are completed efficiently and within established timelines.

Utilize various technologies and equipment effectively to deliver a high-quality administrative and secretarial service that supports patient care.

Ensure that all outputs meet the organization’s standards for information governance and compliance with national and local policies.

Engage in ongoing training and development opportunities relevant to your role.

Key Responsibilities

This position entails a variety of responsibilities, including but not limited to:

  • Maintaining personal and professional growth to adapt to the evolving demands of the role.
  • Regularly reviewing personal performance and developing a personal development plan annually.
  • Taking ownership of your actions and recognizing personal strengths and areas for improvement.
  • Applying effective time management, prioritization, resource management, self-motivation, and teamwork skills.

About Our Organization

At North Tees & Hartlepool NHS Foundation Trust, our primary focus is to deliver safe and high-quality care to our patients consistently. We strive to create an optimal working environment with the right personnel in suitable roles to ensure exceptional patient experiences.

We are committed to fostering an inclusive and supportive workplace, offering health and well-being initiatives, staff benefits, and opportunities for professional growth. Recognizing staff contributions is vital to us, and we celebrate achievements through various recognition programs.

We advocate for the Making Every Contact Count approach to promote health and well-being within our communities.

Job Responsibilities

Key duties include:

  • Adhering to all infection prevention and control policies, including hygiene protocols.
  • Following GDPR regulations in all aspects of administrative support.
  • Performing daily administrative tasks as outlined in departmental procedures to ensure patient safety and confidentiality.

Qualifications and Experience

Essential Qualifications

  • GCSEs in Mathematics and English at grade C or above.
  • Typing or word processing qualification at RSA II level or equivalent.
  • AMSPAR Advanced Diploma for Medical Secretaries - Level 3 or equivalent.
  • NVQ Level 3 or above in Business Administration or equivalent.

Desirable Qualifications

  • RSA III typing qualification or equivalent.
  • IT qualification (ITQ Level 2 or equivalent).
  • Shorthand qualification.

Experience Requirements

Essential Experience

  • Proven secretarial experience in a healthcare environment.
  • Experience with clerical work involving computerized systems.
  • Knowledge of medical terminology.
  • Experience using audio transcription systems.

Desirable Experience

  • Previous experience as a Medical Secretary.
  • Experience working within a multidisciplinary team.

Skills and Attributes

Essential Skills

  • Proficient in Windows-based computer systems and Microsoft Office applications, particularly MS Word and Outlook.
  • Strong keyboard skills and attention to detail.
  • Excellent written, verbal, and listening communication skills.
  • Good organizational and time management skills, with the ability to work under pressure.
  • Ability to work independently and collaboratively within a team.
  • Willingness to contribute to an effective administrative service and adapt to various clinical areas as needed.

Desirable Skills

  • Experience interacting with the public.
  • Ability to promote effective teamwork.
  • Proactive in contributing to service improvements.

Personal Attributes

Essential Attributes

  • Ability to work under pressure and meet tight deadlines while maintaining high-quality work.
  • Flexibility to adapt to different work environments.
  • Dependable and honest character.
  • Caring and sensitive nature.
  • Eagerness to learn and apply best practices.
  • Commitment to personal development through training opportunities.