Senior Systems Engineer
5 days ago
We are seeking a highly skilled Senior Systems Support Engineer to join our team at TechHeads. As a key member of our infrastructure team, you will be responsible for providing senior technical support to both internal staff and external clients, ensuring the smooth operation of our digital asset securities exchange.
Key Responsibilities:- Provide senior technical support to internal staff and external clients
- Troubleshoot Windows desktop environments and resolve issues via remote desktop applications and help desk software
- Manage service tickets, improve processes, and support various technical needs across global teams
- Communicate with all levels of the business and continuously learn new skills to enhance the infrastructure team's efficiency
- Experience with Microsoft Windows Server OS, Linux, and Mac OS
- Knowledge of AWS
- General system administration skills (e.g., AV, monitoring tools, PBXs, firewalls, networking)
- Networking knowledge
- Setup and management experience of Intune
- Setup and management experience of Microsoft XDR platforms
- Relevant certifications (e.g., Microsoft, Linux, AWS, Cisco)
- Excellent problem-solving and communication skills
- Hands-on experience with Microsoft Windows Desktop OS
- Experience troubleshooting desktop applications
- Familiarity with remote desktop applications and help desk software
- At least 5+ years' experience in a similar role
- Competitive salary
- Discretionary bonus
- Company pension scheme
- Comprehensive private healthcare scheme
- Opportunity to be part of an entrepreneurial, fast-growing, and future-thinking company
- Encouragement and support for personal career development and industry knowledge
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a Senior Systems Support Engineer looking for a new challenge, please apply to this ad, and a consultant will be in touch within 24 hours if your CV is relevant.
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