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Senior Systems Engineer

2 months ago

Broad Street, United Kingdom TechHeads Full time
Senior Systems Support Engineer

Are you a seasoned IT professional looking for a challenging role in a fast-paced environment? We're seeking a Senior Systems Support Engineer to join our team at TechHeads, a leading innovator in securities trading, global cryptocurrencies, and digital asset exchanges.

Key Responsibilities:
  • Provide senior technical support to internal staff and external clients, ensuring the smooth operation of our digital asset securities exchange.
  • Troubleshoot Windows desktop environments, resolve issues via remote desktop applications, and manage service tickets.
  • Improve processes and support various technical needs across global teams.
  • Communicate with all levels of the business, tackle IT problems head-on, and continuously learn new skills to enhance the infrastructure team's efficiency.
Requirements:
  • Experience with Microsoft Windows Server OS, Linux, and Mac OS.
  • Knowledge of AWS.
  • General system administration skills, including AV, monitoring tools, PBXs, firewalls, and networking.
  • Networking knowledge.
  • Setup and management experience of Intune and Microsoft XDR platforms.
  • Relevant certifications, such as Microsoft, Linux, AWS, or Cisco.
  • Excellent problem-solving and communication skills.
  • Hands-on experience with Microsoft Windows Desktop OS.
  • Experience troubleshooting desktop applications.
  • Familiarity with remote desktop applications and help desk software.
  • At least 5+ years' experience in a similar role.
What We Offer:
  • Competitive salary.
  • Discretionary bonus.
  • Company pension scheme.
  • Comprehensive private healthcare scheme.
  • Opportunity to be part of an entrepreneurial, fast-growing, and future-thinking company.
  • Encouragement and support for personal career development and industry knowledge.
  • 25 days holiday, increasing by one day each year (up to 30 days).