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Sales Team Leader
2 months ago
We are seeking a highly motivated and customer-focused Sales Team Leader to join our team at Spire Healthcare Group plc. As a key member of our Outpatient Appointments and Admissions team, you will be responsible for leading a team of administrators and driving operational performance.
Key Responsibilities- Team Leadership: Lead a team of administrators, providing guidance and support to ensure the timely management of administrative tasks associated with bookings, pre-op assessment, and admissions.
- Operational Performance: Drive operational performance, adhering to HR policies and procedures, and ensuring all administrators have monthly 1-2-1's and feedback sessions.
- Customer Service: Ensure all calls are answered in a timely manner, delivering high standards of customer service at all times, and carrying out quality assessments regularly.
- Workforce Planning: Plan the workforce in line with activity, ensuring the timely management of all administrative tasks.
- Data Management: Ensure all necessary spreadsheets, systems, and processes are updated throughout the working day, and provide data as required to the Patient Admissions Manager, Director of Shared Services, SMT, and HoDs.
- Departmental Meetings: Attend and contribute to regular departmental meetings, keeping up-to-date on all hospital/support centre matters relating to patient administration.
- Deputising: Deputise for the Outpatient Appointments Manager in their absence.
- Leadership Skills: Proven leadership skills, with the ability to motivate and guide a team.
- Communication Skills: Excellent communication skills, with the ability to promote effective lines of communication throughout the working environment.
- Continuous Improvement: Commitment to continuous improvement, with the ability to identify areas for improvement and implement changes.
- Training and Development: Willingness to attend training events and meetings to acquire knowledge and skills.
- Hospital Policies: Ability to perform all duties in accordance with hospital policies.
- Competitive Salary: Competitive salary, with opportunities for career progression.
- Benefits Package: Comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance.
