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IT Support Specialist
2 months ago
We are seeking an experienced IT Support Specialist to join our team at UTAC. As an IT Support Specialist, you will be responsible for providing technical support to end-users and computers in a large, complex, and busy environment.
Key Responsibilities:- Provide technical support to end-users and computers in a large, complex, and busy environment.
- Manage asset recording and ensure desktops/laptops are patched to organisational standards and virus signatures are up to date.
- Follow all defined IT policies and practices.
- Setup desktop computers and peripherals, test network connections, and train end-users on usage of computer hardware and software.
- Setup computers and install software for various applications and programs, interact with staff on desktop problems and their resolution, and maintain computer peripheral devices.
- Oversee and update assigned support service requests, manage asset recording, and migrate laptops and desktop computers to the currently supported operating system.
- Microsoft certification or equivalent experience (minimum 2 years hands-on support).
- Experience with supporting Windows 7 to 11, Windows Server, Azure/Entra, Active Directory, Defender, or Desktop Central.
- Experience in working in a ISO27001 environment.
- A good understanding of the various versions of the Windows operating system, extensive hands-on working experience of providing support to end-users, and experience and understanding of mobile phone technologies and operating systems.
- Hands-on support experience of various printing technologies, basic working knowledge and understanding of networks (wired and wireless), and basic hardware support skills.
- Working knowledge and experience of helpdesk systems and other support tools, ability to write formal reports using UTAC standard templates, and proficiency with Microsoft Office applications.
- Strong verbal, written, and interpersonal communication skills, strong organisational, analytical, and problem-solving skills, and ability to work in a team environment.
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
- A comprehensive training program.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application.
