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Client Relations Sales Advisor
3 months ago
ABOUT CARWOW GROUP
Carwow Group is fueled by a commitment to helping individuals find their ideal vehicles. We aim to be the premier platform for car exchanges, reaching drivers through our innovative array of dynamic automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer.
Initially launched as a straightforward review platform, we have evolved into one of Europe's largest online car exchange hubs, with over 10 million customers utilizing Carwow for their buying and selling needs. Our growth trajectory has been impressive, with significant increases in both customer engagement and transaction volume.
In our recent expansion, we acquired Autovia, significantly enhancing our audience reach. Together, we boast one of the largest YouTube channels globally, generating billions of views annually, and distributing millions of print magazine copies, alongside a vast online content reach.
WHY WORK WITH US?
Recognized in the esteemed Culture 100 list of top growth companies, we have also secured substantial funding to propel our ambitious growth strategies. As innovators, we continuously seek new opportunities and strive for transformative change, viewing challenges as chances to create exceptional experiences for our users.
Joining Carwow Group means advocating for drivers and the automotive sector, embracing disruption, and learning from our experiences.
ROLE OVERVIEW
As a Customer Sales Support Specialist at Carwow, you will play a pivotal role in facilitating our sales and customer support operations. Your contributions will ensure that our customers enjoy a smooth and positive experience while selling their vehicles, and assist our dealers in efficiently sourcing inventory.
KEY RESPONSIBILITIES
- Customer Engagement: Interact with customers through various communication channels, providing essential information and support throughout their vehicle selling journey.
- Sales Team Collaboration: Work closely with the sales team to manage administrative responsibilities effectively.
- Documentation Management: Assess service history documents submitted by sellers, ensuring compliance with data protection regulations.
- Issue Resolution: Address customer inquiries and concerns professionally, escalating issues to relevant team members as needed.
- Dealer Support: Respond to dealer inquiries and maintain updated records in our internal systems.
- Administrative Duties: Execute administrative tasks, including confirming vehicle collections and ensuring accurate photo tagging for listings.
- Reporting: Generate regular reports detailing customer interactions and sales metrics.
- Cross-Departmental Support: Assist other areas of the business as required, contributing to overall customer experience enhancements.
QUALIFICATIONS
ESSENTIAL SKILLS
- Exceptional customer service abilities with experience in client interactions via phone and email.
- A proactive approach to challenges, demonstrating versatility and a willingness to learn.
- Strong organizational skills to manage tasks efficiently and meet deadlines.
- A commitment to providing outstanding customer service, consistently striving to exceed expectations.
- A positive attitude and enthusiasm, coupled with a strong sense of teamwork.
- Proficient spoken and written English, alongside solid IT and administrative skills.
EMPLOYEE BENEFITS
WHAT WE OFFER
- Flexible hybrid working arrangements.
- Competitive salary to support your lifestyle.
- Matched pension contributions for a secure future.
- Share options to benefit from our collective success.
- Comprehensive private healthcare coverage.
- Life assurance for added peace of mind.
- Monthly mental health coaching sessions.
- Generous holiday allowance, including additional days for significant life events.
- Work-from-abroad opportunities.
- Supportive parental leave policies.
- Access to the latest technology and home office allowances.
- Investment in your professional development.
- Regular social events to foster community.
- Referral bonuses for bringing in new talent.
We value diversity and inclusion as core elements of our culture. We encourage individuals from various backgrounds and experiences to apply, ensuring that all candidates are evaluated based on their skills and potential.
