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CCTV Monitoring Officer

2 months ago

Glasgow, Glasgow City, United Kingdom Prime Trading Group Full time
About the Role

We are seeking a highly skilled and experienced CCTV Monitoring Officer to join our team at Prime Secure. As a CCTV Monitoring Officer, you will be responsible for monitoring CCTV and other alarm equipment, carrying out daily/monthly checks and inspections, and following appropriate escalation protocols in relation to alarm activations.

Key Responsibilities
  • Monitoring CCTV and other alarm equipment as required
  • Carrying out daily/monthly checks and inspections in line with BS5979
  • Following appropriate escalation protocols in relation to alarm activations
  • Effectively operating communication systems and computerised alarm monitoring systems
  • Acting as a point of contact for the public emergency services and clients
  • Demonstrating and maintaining excellent customer service
  • Recording any technical faults and taking the appropriate steps to have them rectified within agreed timescales
  • Adhering to all monitoring station policies and procedures
Requirements
  • Ability to effectively communicate with clients, supervisors, and peers
  • Ability to maintain a positive approach under pressure
  • High levels of organisation and attention to detail
  • Sound IT skills and familiarity with Microsoft Office
  • Ability to work well as part of a team
  • To always maintain a standard of personal conduct and deportment in keeping with the nature of the business
About Us

Prime Secure is an award-winning privately-owned Glasgow-headquartered business providing security systems and guarding services to our blue-chip customer base across the UK. We are growing quickly and have ambitious plans to achieve a turnover of 50m per annum by 2030. We embrace new ideas and change and value everyone's input into how we continue to thrive and grow.

We are committed to promoting equal opportunities for all, irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability, or age.