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Customer Engagement Manager

2 months ago

East Sheen, Greater London, United Kingdom Compass Group UK Full time

About the Role:

We are seeking a highly skilled and experienced professional to join our team as a Customer Engagement Manager. As a key member of our Restaurant Associates team, you will be responsible for driving awareness, participation, and customer satisfaction across our restaurants and event spaces.

Key Responsibilities:

  • Plan, coordinate, and deliver various activities and initiatives to drive customer engagement and satisfaction.
  • Collaborate with client representatives and the central team to implement seasonal promotions, new offer launches, and sustainability and wellbeing initiatives.
  • Plan and execute street food pop-ups, guest chef events, and supplier sampling to increase participation, spend, and satisfaction.
  • Coordinate team engagement and events to maximize opportunities and ensure effective use of digital screens and social media channels.
  • Lead the approach to customer feedback, ensuring that we are listening effectively to customers and using their feedback to improve the customer experience.

Requirements:

  • Engaging and confident individual with excellent verbal and written communication skills.
  • Strong organizational skills and ability to analyze and evaluate information.
  • Knowledge of design systems, process and planning tools, and commercially focused with ability to measure impact and results.
  • Ability to quickly gain credibility with key stakeholder groups and negotiate and build cooperation that supports organizational goals.

About Us:

Compass Group UK is a leading provider of hospitality services, working with our partners and clients to deliver exceptional experiences in iconic cultural and heritage destinations. We strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces.