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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom Venn Group Full time

Job Summary: We are seeking a highly skilled Customer Service Advisor to join our team at Venn Group. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling customer queries and complaints in a professional manner, and ensuring that customer service levels are carried out to a high standard.

Key Responsibilities:

  • Customer Service: Deal with customer queries and complaints in a professional and courteous manner.
  • Communication: Handle incoming calls and emails with professionalism and courtesy.
  • Service Delivery: Responsibly take/make inbound and outbound calls to ensure customer service levels are carried out to a high standard.
  • Administrative Tasks: Perform additional ad hoc administrative duties as required.

Requirements:

  • Previous Experience: The successful candidate must have previous experience in a Customer Service Office-Based role.
  • Availability: The candidate must be available at short notice.

About Venn Group: Venn Group is a leading recruitment agency specializing in temporary and permanent staffing solutions. We pride ourselves on providing exceptional customer service to our clients and candidates alike.