Housing Allocations Specialist

2 months ago


Northampton, Northamptonshire, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a skilled and experienced Housing Allocations Officer to join our team at CRA GROUP LIMITED. As a key member of our Housing Solutions Service, you will play a vital role in delivering an efficient and professional allocations service, ensuring the council's Housing Register allocation of accommodation is administered in accordance with the Council's Housing Allocation Scheme and relevant legislation.

Key Responsibilities
  • Process complex and detailed correspondence and telephone enquiries in relation to housing allocations applications, providing realistic advice on the availability of social housing and a customer's housing options.
  • Comprehensively assess, investigate, and determine housing applications to join the Council's Housing Register, in terms of eligibility and qualification for social housing and level of priority awarded.
  • Process applications where there is a medical need, assessing the applicant's basic medical condition in relation to their housing circumstances and making decisions on the level of priority that should be awarded.
  • Ensure that investigations are robust and verification of all housing register applicants' circumstances are completed in accordance with the agreed policy and procedures.
  • Receive information about available properties from the Council's ALMO and Registered Providers in the area and create adverts for regular choice-based lettings advertisement cycles.
  • Responsible for the allocation of properties through each choice-based letting cycle, ensuring that the shortlisting and nomination of applicants against properties is undertaken in an appropriate and timely way.
Requirements
  • A thorough working knowledge and understanding of current housing law, including the Housing Act 1996, Parts VI and VII, and relevant code of guidance and case law.
  • A working knowledge of local, regional, and national policies in relation to allocations, nominations, and meeting housing need.
  • Knowledge or recent experience of welfare rights, benefit systems, and debt issues.
Working Arrangements

This role is primarily office-based at the Guildhall, Northampton, and is accountable to the Housing Allocations and Quality Manager. The role sits within the Housing Solutions Service part of the Communities & Opportunities Directorate.



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