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Technical Content Specialist

2 months ago

London, Greater London, United Kingdom NatWest Full time
About the Role

We are seeking a highly skilled Technical Content Specialist to join our team at NatWest. As a Technical Content Specialist, you will be responsible for creating, writing, and editing technical API documentation, user manuals, software documentation, and instructional guides.

Key Responsibilities
  • Collaborate with feature teams to review draft documentation and revise existing documentation for accuracy, clarity, and adherence to industry standards.
  • Organise and maintain a documentation repository, including version control, release notes, and wider accessibility for team members and stakeholders.
  • Research and gather information from subject matter experts, feature teams, technical documents, and existing resources to ensure the accuracy and comprehensiveness of the documentation.
  • Work closely with product owners, product managers, engineers, and architects to stay up-to-date with product updates, changes, and developments, facilitating smooth information exchange for accurate documentation.
Requirements
  • Experience as a Technical Content Specialist in a tech organisation.
  • Passion for creating great technical documentation.
  • Excellent command over language, grammar, and technical writing conventions to convey complex information in a clear and concise manner.
  • Solid understanding of technical concepts such as API specifications and the ability to grasp complex ideas quickly.
  • Ability to thrive in a scale-up environment with a desire to continuously improve processes and ways of working to increase value.
  • Willingness to adapt to different projects, work with cross-functional teams, and actively communicate with stakeholders to ensure successful collaboration and the ability to meet project goals.