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Trainee Mobile Support Technician

3 months ago

Manchester, United Kingdom Bamford Bus Company Limited Full time

Position Overview:


The primary objective of this role is to oversee and enhance the delivery of exceptional aftersales support to a diverse range of Bamford Bus Company Limited clients, playing a crucial role in establishing the company as the preferred provider through superior service.

In light of the recent advancements in Hydrogen and zero-emission Electric vehicles by the organization, we are eager to welcome a motivated individual who is enthusiastic about training on the latest generation of sustainable transport solutions.

This apprenticeship will offer a thorough education focused on zero-emission product support across Northern England, with a requirement to attend college on a weekly block schedule to achieve the necessary qualifications throughout the apprenticeship duration.


Key Responsibilities:
Developing professional relationships with colleagues.

Assist in diagnosing the root cause of failures and ensure effective communication of details back to the Bamford Bus Company Limited All Service Team, both verbally and in written reports as part of their development pathway.

Collaborate with Mobile Support Engineers to foster a team-oriented environment that promotes best practices for All Service.
Assist in estimating retail repairs and relay the information back to the Bamford Bus Company Limited All Service Team.
Support in diagnosing both mechanical and electrical issues using industry-standard diagnostic tools and Bamford technical manuals.

Provide on-site technical assistance to our clients, ensuring that all technical challenges are addressed promptly and professionally in conjunction with the Mobile Support Engineer team.

Assist in executing warranty and campaign repairs according to Bamford work instruction documents.
Ensure all warranty return components are accurately labeled and returned to the Bamford Bus Company Limited All Service Team regularly.
Work alongside the ASO Mobile Support Engineer team to ensure repairs and campaigns are completed efficiently and professionally.
Proactively promote and sell services and parts to clients.
Ensure that a professional, high-quality, and efficient service is consistently delivered to our clients.
Ensure that tools and company equipment are managed, calibrated (if necessary), and available for routine audits.
Participate in training as required, including attending college and periodic factory training.
Travel and work at various client locations as needed.
Maintain company vehicles to a high standard to comply with both organizational and legal requirements.
Complete all necessary documentation accurately and promptly to meet company standards.
Be available to work weekend shifts or alternative schedules as required in collaboration with an ASO Mobile Support Engineer.

Always adhere to health and safety protocols and comply with company and client policies while being mindful of surroundings and local engineering standards.

Perform any other duties that contribute to the effective operation of the role.
Ensure all academic program requirements are fulfilled within established guidelines.
General:
Conduct all duties in accordance with General Data Protection regulations and maintain the highest level of confidentiality.
Ensure work meets the requirements of the ISO 9001 standard.

Ensure courteous and respectful treatment of all individuals in accordance with the Dignity at Work Procedure.

Bamford Bus Company Limited is committed to equal opportunity and selection based on merit. You are expected to adhere to and promote the Equal Opportunities Policy throughout your employment.
Maintain high standards of personal accountability.
Follow training received when utilizing any work items provided by Bamford.

Cooperate with others on health and safety matters and refrain from interfering with or misusing anything provided for health, safety, or welfare.

Take care of your own health and safety and that of others who may be affected by your actions (or inactions).

Comply with the no smoking policy.
Occasional overnight travel may be necessary to fulfill the role's requirements.

Note:


This job description will be reviewed in light of changing circumstances and may encompass additional duties and responsibilities as determined in consultation with the jobholder.

It is intended to be flexible and should be viewed as providing guidelines within which the individual operates.

Bamford Bus Company Limited is dedicated to equal opportunity and selection based on merit.
Educational Requirements:
National grade (or equivalent) in English and Maths at Grade C/4 or above or an expectation to achieve these qualifications.
Specialized Knowledge / Skills:

Demonstrate a willingness to learn the skills of a Mobile Support Engineer.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to follow verbal and written instructions effectively.
Personal Attributes:
Strong interpersonal skills.
Ability to work independently or as part of a team.
Excellent communication skills.
Conditions:
Able to travel long distances and work irregular hours alongside a qualified Mobile Support Engineer.
Able to travel to various locations.
Possess a provisional or full clean driving license.

Desirable:
Work Experience:
Experience in the automotive field or workshop is advantageous but not essential, including hobbies, volunteer work, or previous work experience.