Community Host Lead
4 weeks ago
Job Title: Lead Community Host
About the Role:
We are seeking a highly motivated and organized individual to join our team as a Lead Community Host. As a key member of our team, you will be responsible for providing exceptional customer service to our hirers, ensuring a seamless experience for all events and activities.
Key Responsibilities:
- Deliver a world-class experience for our hirers, ensuring all customers receive a positive and memorable experience.
- Assist hirers with setting up facilities for lettings and other school-related events, from setting up a badminton net to switching on the floodlights.
- Undertake pool-side cleaning duties to ensure the school's premises are always left in a clean and tidy state.
- Ensure the security and safety of our school by unlocking gates and doors, and locking them securely again at the end of the shift.
- Complete all health and safety checks and report any hazards or faulty equipment via our company platform.
- Provide full training to new team members, including an introduction to the school site and facilities, safeguarding responsibilities, manual handling, fire safety, and customer service.
Requirements:
- NPLQ Qualification
- Ability to operate with pride and passion, representing Vivify Venues in a professional manner.
- Excellent communication skills, with the ability to represent Vivify Venues with the school and our hirers.
- Organized, quick to act, and flexible, with the ability to provide the best customer experience to our hirers.
- Interest in growing with Vivify Venues, always looking to make things better and able to get involved in learning and development opportunities.
About Vivify Venues:
Vivify Venues is a company that believes in making a difference in our communities. We pride ourselves on providing an excellent service to our hirers, and we are passionate about bringing communities together. We are looking for someone who shares our values and is committed to delivering exceptional customer service.
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