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Technical Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Searchability® Full time

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at Searchability®. As a 2nd Line Support Engineer, you will be responsible for providing technical assistance and resolving issues for our clients. This is a fantastic opportunity to work with a rapidly growing business and develop your skills in a dynamic environment.

About the Role:

As a Technical Support Specialist, you will be the first point of contact for our clients' technical queries. You will work independently to troubleshoot and resolve issues related to Windows infrastructure and network queries. Your strong technical skills and attention to detail will enable you to provide high-quality support and ensure customer satisfaction.

Key Responsibilities:

  • Provide technical assistance and resolve issues for clients via phone, email, or remote access.
  • Troubleshoot and resolve technical issues related to Windows infrastructure and network queries.
  • Work independently to resolve issues and escalate complex problems to senior engineers.
  • Develop and maintain knowledge of Windows technology stack and network infrastructure.
  • Collaborate with internal teams to resolve issues and improve processes.

Requirements:

  • Previous experience working in a 2nd Line Support or similar role.
  • High-level understanding of the Windows Technology Stack.
  • Experience troubleshooting and resolving technical issues to a high standard.
  • Understanding of Networks – Routers, Switches, and WiFi Access Points.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a rapidly growing business.
  • Professional development and training opportunities.
  • Collaborative and dynamic work environment.

How to Apply:

Interested candidates should submit their application, including their resume and cover letter, to be considered for this exciting opportunity.