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Customer Support Specialist

3 months ago

Uckfield, East Sussex, United Kingdom The Animal People Recruitment Company Full time £28,000
Are you enthusiastic about delivering exceptional service in a dynamic setting?

We are looking for a committed Customer Support Specialist to join our client's reputable and thriving pet food organization.

As a Customer Support Specialist, your primary responsibility will be to guarantee that our client's clientele receives outstanding assistance. You will be involved in enhancing operational processes, onboarding new suppliers, and promoting additional services to current partners.

Key Responsibilities:

1. Establish and manage customer accounts, ensuring the accuracy of all details.
2. Deliver outstanding support in addressing inquiries and resolving complaints.
3. Prioritize and address issues and inquiries within designated timeframes.
4. Adhere to established protocols for handling complaints and collaborate with other departments to ensure swift resolution of issues.

Requirements:

- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
- A minimum of 2 years of experience in a customer service role.
- At least 1 year of experience in a call center environment is preferred but not mandatory.

Passion for the pet industry: Our client promotes a cooperative atmosphere, supports professional development, and recognizes the achievements of their team.